We’ll be back soon
Scheduled maintenance in progress
HERi2go is undergoing scheduled maintenance to upgrade our bundle-shipping system. The service is temporarily unavailable and will resume automatically once the work is complete. We appreciate your patience.
Maintenance window
Eastern (ET)
Sat, Aug 1, 9:00 PM – Sun, Aug 2, 5:00 AM
Pacific (PT)
Sat, Aug 1, 6:00 PM – Sun, Aug 2, 2:00 AM
Total downtime is approximately 8 hours. The window may shift slightly
depending on progress.
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What’s launching after maintenance
1
Direct Shipping
Cases ship directly from Korea to your clinic, with no U.S. distribution hub
in between — cutting delivery from about 10–14 business days to 5–7.
CURRENT
10–14 days
DIRECT SHIPPING
5–7 days
2
Membership Tiers
Your tier is set on the 1st of each month from the points you used the previous
month, and it determines your shipping fee per shipment.
| Tier | Points used last month | Shipping fee |
|---|---|---|
| Platinum | 5,000 or more | Free + special benefits |
| Gold | 3,000 – 4,999 | Free |
| Silver | 1,500 – 2,999 | 9P |
| Bronze | Under 1,500 | 19P |
All of August is free shipping. Every clinic starts at Gold Lite for the
promotional month; regular tiers begin in September based on August usage.
If a later month falls short, your tier is protected for one month as a
“Lite” tier with the same benefits.
3
Shipping charged at shipment, not at order
Previously shipping was paid with the order and the balance refunded at shipment.
From now on, orders carry no shipping charge and your tier’s fee is charged
once per shipment. Rush Cases ship via DHL Express at 29P per case.
4
EIN registration is required
Direct Shipping applies only to clinics with a registered EIN, and your Clinic
Name must exactly match the legal business name on the EIN. Once you are back
in, add it under Corporate Settings. Clinics without an EIN continue to
ship the current way.
While maintenance is running
- All features — login, ordering, and payment — are unavailable.
- The service resumes automatically once the work is complete; no action is needed on your side.
- Orders placed before maintenance are unaffected and will proceed as normal.
Need help? Contact heribio@heribio.com